On behalf of its service provider clients, Integretel fields consumer inquiries regarding billing charges and may be empowered to issue adjustments or credits in accordance with procedures contractually agreed to with the service provider. In the event that consumers wish to reach the underlying service provider, Integretel can refer or transfer the consumer accordingly.

Billing and collections can be a costly and complex business function. A billing intermediary, such as Integretel, allows a service provider to reach millions of consumers via hundreds of billing companies with a single relationship. Similarly, the billing intermediary allows a billing company to support hundreds of service providers with a single relationship. This many-to-many relationship management translates into lower operating cost for both the service provider and the billing company, which thereby helps to lower service costs to the consumer.

In its role as a billing intermediary, Integretel often indirectly facilitate communications between consumers and service providers to resolve service or billing issues. This can be a challenging role when processing millions of billing records each month and having played no role in the sale or provisioning of services to the consumer. Integretel's operating goal is the balanced satisfaction of all three parties' consumers, service providers and the bill generating companies – which it has been achieving for over 15 years.